Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Pasien RSUD Embung Fatimah

Ginting, Clara Coni Constantya Br and Herman, Hendri (2020) Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Pasien RSUD Embung Fatimah. Jurnal Ilmiah Kohesi, 4 (3). pp. 276-285. ISSN 2655-4429

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Abstract

This study focuses on issues regarding facilities at Embung Fatimah Regional Hospital and the quality of services available at Embung Fatimah Regional Hospital. with the aim to test the extent of the role of facilities and service quality can improve patient satisfaction at Embung Fatimah Regional Hospital. The research method used is quantitative research by looking for causal associative relationships. with a population of 257 patients. The formula used to determine the number of samples is the Slovin formula, with an error rate of 0.05 or 5% with a total of 156 samples. Data collection through a questionnaire was carried out at Embung Fatimah District Hospital with the help of the SPSS Version 25 calculation program. The results of the coefficient of determination (R2) showed that the effect of facilities and service quality was 37.7% on customer satisfaction. The conclusion of this study is that the facility partially has a positive and significant effect on customer satisfaction, so the quality of service partially has a positive and significant effect on patient satisfaction and simultaneously the facility and service quality has a significant effect on patient satisfaction.

Item Type:	Article
Subjects:	300 Ilmu Sosial > 330-339 Ilmu Ekonomi > 330 Ilmu Ekonomi
Divisions:	Fakultas Ilmu Sosial dan Humaniora > Manajemen
Depositing User:	Hendri Herman
Date Deposited:	17 Feb 2021 02:39
Last Modified:	17 Feb 2021 02:39
URI:	http://repository.upbatam.ac.id/id/eprint/228

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