Servant Leadership, Team Member Exchange (TMX), and Foreign Ownership Life Insurance Employee Performance

Suhardi, Suhardi and Nainggolan, Nora Pitri (2021) Servant Leadership, Team Member Exchange (TMX), and Foreign Ownership Life Insurance Employee Performance. IOSR Journal of Business and Management (IOSR-JBM), 23 (9). pp. 12-20. ISSN 2319-7668 dan e-ISSN: 2278-487X

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Abstract

The purpose of this study was to analyze how the role of Servant Leadership and the influence of Team Member Exchange (TMX) on employee performance. This research was conducted at a foreign-owned life insurance company in the Riau Islands Province of Indonesia. The sampling technique was proportional random sampling as many as 160 respondents (32 x 5) Likert interval 1 to 5. Data were collected by distributing questionnaires to 16 foreign-owned life insurance companies in the Riau Islands Province, using multiple linear analyses consisting of descriptive analysis methods and quality tests. data using SPSS version 21 program. The results of this study found that identification of Servant Leadership is an important antecedent of employee performance, servant leadership has a positive and significant effect on employee performance. Team Member Exchange (TMX) has a positive and significant effect on employee performance, Servant Leadership and Team Member Exchange (TMX) simultaneously have a positive and significant effect on employee performance. The practical implication of this research is that it is hoped that the study findings can be taken into consideration for the management of foreign-owned life insurance companies in terms of improving employee performance by paying attention to Servant Leadership: Affection, Empowerment, Vision, Modesty, Trust and Team Member Exchange (TMX) with attention to Reciprocal, Hope, Compatibility, Feedback Environment to improve employee performance.

Item Type:	Article
Uncontrolled Keywords:	Servant Leadership, Team Member Exchange, Performance.
Subjects:	300 Ilmu Sosial > 330-339 Ilmu Ekonomi > 338 Produksi, Ekonomi Industri 300 Ilmu Sosial > 330-339 Ilmu Ekonomi > 338.9598 Perkembangan Ekonomi di Indonesia, Pertumbuhan Ekonomi di Indonesia
Divisions:	Jabatan Fungsional > Suhardi
Depositing User:	Dr. Suhardi S.E., M.M.
Date Deposited:	20 Apr 2022 08:07
Last Modified:	20 Apr 2022 08:08
URI:	http://repository.upbatam.ac.id/id/eprint/1306

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