Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pengguna Jasa Transportasi Umum Trans Batam

Sianipar, Siska Andriani and Herman, Hendri (2020) Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pengguna Jasa Transportasi Umum Trans Batam. Jurnal Ilmiah Kohesi, 4 (3). pp. 267-275. ISSN 2655-4429

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Abstract

This study aims to understand or find out whether there is an influence on the quality of services and facilities on the satisfaction of users of Trans Batam public transportation services. And to measure and test the hypotheses in this study through quantitative descriptive methods. The population of this study is the user who uses Trans Batam buses, the population is not limited, therefore the sample used uses the Issac and Michael table formula which amounts to 272 people. In order for this study to obtain data, conducted through observation, questionnaires. The data analysis technique used in data processing in this study is the Likert scale and uses 25. Based on the result of the t test results show that the t-table value of Service Quality variable 5.769 > t-table 1.651 and the significance value is 0.000 < 0.05. and facilities 8.701 > t-table 1.651 and a significant value of 0.000 < therefore the researcher knows that there is a positive and significant influence between the quality of services and facilities on user decisions, and compared with the quality of service and facilities significantly affect user satisfaction.

Item Type:	Article
Subjects:	300 Ilmu Sosial > 330-339 Ilmu Ekonomi > 330 Ilmu Ekonomi
Divisions:	Fakultas Ilmu Sosial dan Humaniora > Manajemen
Depositing User:	Hendri Herman
Date Deposited:	17 Feb 2021 02:40
Last Modified:	17 Feb 2021 02:40
URI:	http://repository.upbatam.ac.id/id/eprint/229

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