PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PADA HANS INNHOTELDI KOTA BATAM

Syaifullah, Syaifullah PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PADA HANS INNHOTELDI KOTA BATAM. Journal Scientia, 4 (4). ISSN 2714-593X

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2022 06 11 Vol 5 No.1 Indra Sanjaya.pdf
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Abstract

The tourism industry will continue to develop according to the times that trigger hotel industry players to continue and to develop the quality of their business starting from the quality of services and facilities provided which are expected to make consumers feel satisfied with the services offered at the hotel. The population taken in this study were 5,768 visitors at Hans Inn. Furthermore,for the sampling is used accidental sampling with 258 respondents by using Isaac and Newton formulas and the data collected by using questionnaire. The data is anylzed with using multiple linear regression with program SPSS Version 25. The results in this study can be seen through the t test, for service quality 6,150 and 3,620 exceeds the t table which affects customer satisfaction. Also, the results of f test is 180.861 exceeds the f table, it means that the quality of service and facilities simultaneously affects customer satisfaction at Hans Inn Batam

Item Type: Article
Subjects: 300 Ilmu Sosial > 330-339 Ilmu Ekonomi > 330 Ilmu Ekonomi
Divisions: Fakultas Ilmu Sosial dan Humaniora > Manajemen
Depositing User: Syaifullah Syaifullah
Date Deposited: 08 Jul 2022 03:02
Last Modified: 08 Jul 2022 03:02
URI: http://repository.upbatam.ac.id/id/eprint/1641

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